|
|
发表于 2011-2-11 10:22:50
|
显示全部楼层
Dear Clients!
Important notice!
The connection to Real-1 (real1.fxopen.com) server in the MetaTrader 4 terminal has been restored and stabilized. The MT4 server time for Real-1 is now GMT+2.
We do apologize for the inconvenience and thank you for your patience. Please, make sure you read this message and fully understand the actions that will follow.
Due to technical reasons of force majeure nature, that caused Real-1 server malfunction, we were unable to restore the database of orders for the 9th and 10th of February 2011.
The Company management has decided:
1) The latest functioning database copy as of February 8th, 2011 will be used.
2) All deposits made on February 9th, 2011 will be added to your account balances.
3) All orders closed on February 9th, 2011 will be closed at the requested price (with the indication of this price) and your account balances will be adjusted accordingly.
4) All claims regarding orders that suffered losses during the Real-1 server downtime should be directed to chiefdealer@fxopen.com or dealer1@fxopen.com with the account number, ticket number of the order, the latest daily statement, MetaTrader 4 client terminal log files, screenshots of your MT4 client terminal etc.
5) All orders and positions placed or opened on February 10th 2011 will be cancelled and deemed non-legitimate.
6) Ignore this message if no losses have been incurred due to Real-1 server malfunction.
Order closing time and the time of all adjustments will be defined according to GMT+2.
We sincerely apologize for the inconveniences caused by the Real 1 server malfunction. We would like to assure you that each case will be addressed to individually and resolved in a way that if favorable for the client.
We would like to thank all our Clients for understanding.
For more information, please, see FXOpen Forum
FXOpen Team |
|
IP卡
狗仔卡
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡