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各位交易者,
为了进一步提升服务器运行效率,我们将针对“活跃过度”账号发送邮件提醒修改自己的EA,如果没有客户没有反馈且EA在不断增加自己的信息,我们将会先锁定客户账号,等待客户自行修改EA后再解锁客户账号。
详情参与下方邮件:
第一封邮件:
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Dear {name},
尊敬的 {name},
You are receiving this email as your MT4 account has been recognized as ‘Hyperactive’.
您收到这封邮件是因为您的MT4账号被系统识别为“活跃过度”。
An account is considered hyperactive (Metaquotes guidelines) when it exceeds 2,000 server messages per day. We are flexible with this guideline and will only contact clients when this threshold is breached by some margin. Your server messages are becoming excessive so we must ask you to take immediate action to bring these down to an acceptable level.
根据Metaquotes指导原则,一个账号每天向服务器发出超过2000个信息便会被认定为“过度活跃”账户。我们对此原则保持灵活性并只在该阈值不断被超出时才会发邮件通知客户。您的账号向服务器发送的信息越来越多,所以我们要求您必须立即采取行动以将其降低到可接受的范围。
The most common reasons for hyperactivity are:
通常造成这种过度活跃的原因如下:
· Orders being modified by an expert advisor every tick
· 您的EA针对每个报价去修改订单;
· Orders being sent to the server by an expert advisor when there is no money in the account
· 当您账户里已经没有足够的资金去开立仓位,但您的EA却不停地在发出开仓的指令;
· Faulty logic and or settings in the expert advisor causing over trading (and usually losses)
· 在您的EA里存在错误的逻辑或设置导致过度交易(通常情况下这种交易会给您带来亏损);
· Attempting to place a trades with an EA at an invalid price/with the wrong order type
· 尝试使用EA在一个无效的价格或使用错误的订单类型开立仓位
Please check your account and make the changes necessary to lower your server messages. If the hyperactivity continues and exceeds reasonable levels then we may disable your account to prevent unnecessary load on the MT4 server without further notice.
请立即检查您的账号并且做适当的改动以降低您的服务器信息。如果“活跃过度”持续并超过合理水平,我们可能会禁用您的账号以防止不必要的MT4服务器负载,恕不另行通知。
Kind Regards,
Support | IC Markets
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如果您的账户在之后,还不断发出信息,直至超越2万条时,我们将锁定您的账号。
您将收到第二份邮件:
MT4 Account Blocked (MT4账号被锁定)
Dear {name},
尊敬的 {name},
You are receiving this email as your MT4 account #account has been blocked due to hyperactivity.
您收到这封邮件是因为您的MT4账号 #account 已经由于“活跃过度”而被锁定。
Please get in touch with us as soon as possible to get your account unblocked so you may continue trading.
请立即联系我们解锁您的账号以继续交易。
Kind Regards,
Support | IC Markets
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Dear {name},
尊敬的 {name},
You are receiving this email as your MT4 account has been recognized as ‘Hyperactive’.
您收到这封邮件是因为您的MT4账号被系统识别为“活跃过度”。
An account is considered hyperactive (Metaquotes guidelines) when it exceeds 2,000 server messages per day. We are flexible with this guideline and will only contact clients when this threshold is breached by some margin. Your server messages are becoming excessive so we must ask you to take immediate action to bring these down to an acceptable level.
根据Metaquotes指导原则,一个账号每天向服务器发出超过2000个信息便会被认定为“过度活跃”账户。我们对此原则保持灵活性只在在该阈值不断被超出时才会发邮件通知客户。您的账号向服务器发送的信息越来越多,所以我们要求您必须立即采取行动以将其降低到可接受的范围。
The most common reasons for hyperactivity are:
通常造成这种过度活跃的原因如下:
· Orders being modified by an expert advisor every tick
· 您的EA针对每个报价去修改订单;
· Orders being sent to the server by an expert advisor when there is no money in the account
· 当您账户里已经没有足够的资金去开立仓位,但您的EA却不停地在发出开仓的指令;
· Faulty logic and or settings in the expert advisor causing over trading (and usually losses)
· 在您的EA里存在错误的逻辑或设置导致过度交易(通常情况下这种交易会给您带来亏损);
· Attempting to place a trades with an EA at an invalid price/with the wrong order type
· 尝试使用EA在一个无效的价格或使用错误的订单类型开立仓位
Please check your account and make the changes necessary to lower your server messages. If the hyperactivity continues and exceeds reasonable levels then we may disable your account to prevent unnecessary load on the MT4 server without further notice.
请立即检查您的账号并且做适当的改动以降低您的服务器信息。如果“活跃过度”持续并超过合理水平,我们可能会禁用您的账号以防止不必要的MT4服务器负载,恕不另行通知。
Kind Regards,
Support | IC Markets |
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